Lancaster Grand

Booking Terms and Conditions

Terms and Conditions for Box Office purchases

(Note: Terms and conditions for on line ticket sales are available for inspection at the checkout stage of on line purchases).

The Lancaster Grand Theatre does its best to ensure that all the information on this website is current and accurate.

1. Definitions

In these terms and conditions the following words have the meanings set out below:

"Theatre” means The Lancaster Grand Theatre, St Leonardgate, Lancaster, LA1 1NL.
"Contract" means any contract for the purchase of Tickets made between you and the Theatre.
"Tickets" means tickets offered for sale by the Theatre for attending live, staged performances of a theatrical or operatic nature. Each Ticket represents one seat.

2. Our Contract with You

2.1 These terms and conditions govern all Contracts.

2.2 Your Contract with the Theatre will be concluded when you pay for the tickets either by cash, cheque, Lancaster Grand Theatre Gift Voucher, credit card or debit card

2.3 The prices and availability of the Tickets are advertised in the brochure, on fliers and on the Theatre's website. These details are based on the best available information and the Theatre is not obliged to conclude any Contract on these terms.  Concession rates only apply to productions where a concession ticket price is advertised.  Concessions rates are available for children and adults aged 60 or over.

2.4 Where a person makes a booking on behalf of a party, that person accepts these terms and conditions on behalf of all members of the party and is responsible for all payments due from the party.

2.5 Booking services with the Theatre are only available to persons who are at least 18 years of age.

2.6 The Theatre reserves the right to place restrictions on the volume of any Tickets ordered.

2.7 It is your responsibility to check that the purchase of the tickets is accurate.

3. Terms of Payment

Some tickets can be provisionally booked.  For such bookings, purchase must be completed  before 2 weeks from the date of the performance, otherwise they will be cancelled and put on resale.

4. Delivery

Please note: the Grand Theatre does not post out tickets.  For bookings not made over the counter, tickets will be available for collection at the box office during normal opening hours of 10.00hrs and 15.00 hours Monday to Saturday or half an hour before the show commences.

5. Alterations and Cancellations

5.1 The Theatre does not normally permit Tickets to be refunded after purchase, except where a performance has been cancelled or abandoned when less than half the performance has taken place. Where monies are refunded, such refunds are limited to the face value of the Tickets purchased. (However, see paragraph 5.4)

5.2 All Tickets are sold subject to the Theatre's right to make any alterations in the cast or arrangements advertised on the Theatre's website or elsewhere which are rendered necessary by an unavoidable cause.

5.3 Resale of tickets. You are not entitled to resell any tickets for more than the face value of the Ticket.

5.4 As a service to you, unwanted tickets can be returned to the box office and placed on re-sale but a refund will only be given in the event that the tickets are re-sold.

6. Liabilities of the Theatre

6.1 Subject to Clause 6.3 below, the Theatre will only be liable to you for direct losses arising as a result of:

(i) a breach of these terms and conditions by the Theatre and
(ii) any fraudulent statement or negligent act by the Theatre arising under or in connection with the Contract.

6.2 The Theatre's total liability under clause 6.1 above is limited to the total face value of the Tickets.

6.3 Nothing in this Clause 6 or these terms and conditions excludes or limits the liability of the Theatre for death or personal injury caused by the Theatre's negligence or fraudulent misrepresentation.

6.4 The Theatre will not be liable in any way if an event or performance is abandoned after more than half of it has taken place due to any factors which are beyond the Theatre's reasonable control. Without limiting the foregoing, the following shall be regarded as causes beyond the Theatre's reasonable control:

(i) Acts of God, which include earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost;
(ii) Force Majeure which includes war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes and civil commotions;
(iii) Power failure and failure of sound or lighting equipment.

7. Data Protection

The Theatre will collect, use and store your personal details in accordance with the Data Protection Act.

8. Entire Agreement

It is the intention of the Theatre that all terms of the Contract between the Theatre and you are contained in these terms and conditions. If you wish to rely on any variation of these terms, you must ensure that such variation is in writing and signed by you and on behalf of the Theatre before any Contract is made.

9. Severability

If any part of these terms and conditions are not enforceable then this will not affect the enforceability of any other part.

10. Safety and Enjoyment

10.1 The Theatre reserves the right to refuse admission and may request any Ticket holders to leave (taking any such appropriate action which may be necessary to enforce this right) before or during performances if it is necessary to do so. The Theatre may also, on certain occasions, have to conduct security searches to ensure your safety.

10.2 Every effort will be made by the Theatre to admit latecomers at a suitable break in the event or performance.

10.3 The Theatre does not permit glass containers to be brought into the auditorium.

10.4 Mobile phones, pagers and watches must be silenced before entering the auditorium.

10.5 To be admitted you must be in possession of a valid Ticket.

10.6 Strobe lighting, smoke effects and gunshots are sometimes used in productions.

10.7 Videoing, photographing or recording by any means is prohibited unless specifically announced as acceptable before or during the performance.

11. Governing Law

These terms and conditions and any Contract concluded incorporating these terms and conditions shall be governed by English Law and all disputes shall be submitted to the non-exclusive jurisdiction of the English Courts.