Opportunities at Lancaster Grand Theatre

Opportunities & Job Vacancies

Front of House Coordinator at Lancaster Grand Theatre

Position: Front of House Coordinator
Location: Lancaster Grand Theatre, Lancaster
Pay: £14 per hour
Job Type: Part-time
Shift and Schedule: Weekend availability


  • Employee discount

About Us: Lancaster Grand Theatre, managed by Lancaster Footlights & Grand Theatre CIO, is a historic and vibrant 460-seat performing arts venue. Hosting a mix of professional and amateur performances, we are dedicated to providing a safe and enjoyable experience for our guests, performers, staff, and volunteers. We aim to protect and promote this cultural asset while supporting our community.

Role Overview: We are seeking passionate and motivated individuals to join our team as Front of House Coordinators. In this role, you will ensure the smooth operation of all customer-facing aspects during performances. Reporting to the Duty Manager, you will lead ushers, concession, and merchandise staff, as well as volunteers, to deliver exceptional service.

Key Responsibilities:

  • Team Leadership: Supervise, lead, and motivate a team to provide outstanding customer service.
  • Customer Service: Ensure guests receive a warm welcome and appropriate assistance, resolving any issues or emergencies.
  • Audience Management: Implement effective audience control measures for safety and order.
  • Venue Presentation: Maintain cleanliness and presentation throughout the theatre.
  • Ticketing Operations: Oversee ticket scanning and entry processes.
  • Coffee Bar & Ice Cream Operations: Manage sales and inventory.
  • Safety Compliance: Enforce safety protocols and emergency procedures.
  • Performance Evaluation: Provide feedback and support to front-of-house staff and volunteers.


  • Strong leadership and communication skills
  • Experience in volunteer liaison and coordination
  • Ability to handle emergencies calmly and competently
  • Excellent organisational and customer service skills
  • Flexibility in working hours, particularly during peak seasons

Important Relationships:

  • The Lancaster Grand Team, including staff, members, and volunteers
  • Customers, partners, and associated businesses

How to Apply: Submit your application by 31/07/2024.

Please follow the link below.

Work Location: In person

Equal Opportunity Employer: The Lancaster Grand Theatre celebrates diversity and is committed to creating an inclusive environment for all employees, volunteers, and patrons. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.


Click here to Apply


Join Our Team: Trustee & Chair of the Board Positions at Lancaster Footlights & Grand Theatre CIO

Position: Trustee / Chair of the Board
Location: Lancaster Grand Theatre, Lancaster
Start Date: September 2024

About Lancaster Footlights & Grand Theatre CIO: Lancaster Grand Theatre, first opened in 1782, is the third oldest provincial theatre in the UK. Operated by the Lancaster Footlights & Grand Theatre Charitable Incorporated Organisation (CIO), this Grade II heritage listed venue seats 460 people and hosts a diverse range of entertainment for the local community and beyond. The charity is reliant on its own fundraising efforts, primarily through hosting professional acts, providing a venue for local societies, and staging its own ‘Footlights’ performances. Our team includes a mix of full-time staff, part-time staff, and around 200 dedicated volunteers.

Role Overview: We are embarking on the recruitment process for new Trustees and potential Chairs of the Board to join our Board starting in September 2024. We aim to expand our Board from 8 to 12 members to reflect a broader range of skills, diversity, and representation.

Key Dates:

  • Coffee Morning: Saturday, 6th July, 10:00 AM at Lancaster Grand Theatre. Join us for a coffee morning to tour the theatre and meet existing Board members and the theatre team.
  • Application Deadline: 12:00 PM on 16th August 2024.
  • Election Date: Trustees will be appointed by election at the AGM on 16th September 2024.

Application Process:

  1. Attend the coffee morning on 6th July to learn more about the role.
  2. Submit a Charity Commission declaration form confirming you are not barred from standing as a trustee.
  3. Provide a summary of your skills and experience (up to 500 words).

If you cannot attend the coffee morning, please email mark.hutton@lancastergrand.co.uk to request application details.

Desired Skills and Experience: We are looking for candidates with a broad range of skills, particularly in the following areas:

  • Front of House Leadership & Customer Service
  • Safeguarding
  • Membership Management Liaison & Engagement
  • Equality, Diversity & Inclusion
  • Youth Development
  • Constitution & Insurance
  • ICT
  • HR
  • Leadership & Management

Our Commitment to Diversity: Lancaster Footlights & Grand Theatre CIO is dedicated to reflecting the rich diversity of our community. We strongly encourage applications from individuals in traditionally under-represented groups.

Why Join Us? Becoming a trustee is an incredibly fulfilling experience. You will make a significant contribution to the cultural and community asset that is Lancaster Grand Theatre, working alongside a friendly and committed team. As a trustee, you will play a crucial role in shaping the future of our organization and ensuring its continued success and impact.

We hope you find this opportunity exciting and look forward to welcoming you to one of our trustee briefing events.

For More Information and to Apply: Please contact: mark.hutton@lancastergrand.co.uk

Please note, this is an unpaid opportunity.

Join us in making a difference through the arts and community engagement at Lancaster Grand Theatre!

Download Trustee & Chair Briefing Pack