Learn about our Theatre Accessibility


Lancaster Grand Theatre Accessibility Statement

We have made the Lancaster Grand as accessible as possible within the restrictions of our historic venue. If you require any support or have any questions about access, please do not hesitate to contact us. Box Office is open Monday – Saturday 10am – 3pm 01524 64695.

We want you to enjoy your visit to our theatre. If we can help in any way during the show or interval, please let a member of the Front of House Team know. They will be happy to help.

Box Office has level access from the street.

Access to the Foyer coffee bar is up 2 steps.

The toilets in the foyer are down 6 steps. There is a handrail.

Access to the stalls from the foyer is up 10 steps

Wheelchair access to the stalls is at the side of the building via a ramp. If the door is closed, please knock and a member of the Front of House Team will let you in. There are up to 3 spaces available for wheelchair users, these can only be booked via box office 01524 64695.

There is an accessible toilet off the stalls next to the wheelchair access  entrance door

Access to the licenced bar is up 2 flights of stairs.

Access to the circle and circle coffee bar is up 3 flights of stairs

If you are attending with any mobility equipment or are transferring from your wheelchair, please let a member of the team know so that your equipment can be stored safely during the show.

There is an audio induction hearing loop available in the stalls.

Assistance dogs are welcome please advise at the time of booking.

A carer assisting a person in receipt of enhanced Personal Independence Payments (PIP) or the highest level of Disability Living Allowance (DLA) is entitled to a complimentary seat next to the paying disabled person they are accompanying.

There are a limited number of free carer tickets available.