Theatre Accessibility

Lancaster Grand Theatre Accessibility Statement

At Lancaster Grand Theatre, we strive to make our venue as accessible as possible within the constraints of its historic architecture.

If you require assistance or have any questions regarding accessibility, please contact us. Our Box Office is open Monday to Saturday, 10am – 3pm, and can be reached at 01524 64695.

We want you to fully enjoy your visit. Should you need assistance at any point during the show or interval, please don't hesitate to inform a member of our Front of House Team, who will be happy to help.

You can take a virtual tour of our building.

Box Office
Our Box Office offers step-free access from the street and is equipped with a digital intercom for improved communication.

Stalls Coffee Bar
Access to the foyer coffee bar requires ascending two steps from street level or from the Box Office.
The toilets in the foyer are located down six steps, with a handrail for support.

Stalls Seating
Access to the stalls seating requires climbing 10 steps from the foyer, with a handrail provided.
For wheelchair and step-free access, a ramp is available at the side of the building. If the door is closed, please knock, and a member of the Front of House Team will assist you. We offer up to three wheelchair spaces, which can be booked exclusively through the Box Office at 01524 64695.

If you are attending with mobility equipment or require assistance transferring from your wheelchair, please inform a team member so we can safely store your equipment during the show.
The stalls are equipped with an audio induction hearing loop.
An accessible toilet is available in the stalls, complete with a pull-down baby changing unit.

Mezzanine
Access to the licensed bar on the mezzanine level is via two flights of stairs from the stalls foyer.

Circle
The circle seating, including both boxes and the circle coffee bar, is accessible by three flights of stairs from the stalls foyer.

Assistance Dogs
Assistance dogs are welcome. Please notify us at the time of booking to make the necessary arrangements.

Essential Carers
If you are an essential carer accompanying a person receiving enhanced Personal Independence Payments (PIP), the highest level of Disability Living Allowance (DLA), or Attendance Allowance, you may request a complimentary seat next to the disabled person. Please note that these seats are limited and allocated on a first-come, first-served basis.

We have worked with AccessAble so you can find out about our facilities before you visit.

AccessAble’s surveyors assessed our venue to create a Detailed Access Guide.