Learn about our Theatre Accessibility

Lancaster Grand Theatre Accessibility Statement

We have made the Lancaster Grand as accessible as possible within the restrictions of the historic nature of the venue.

If you require any support or have any questions about access, please contact us. Box Office is open Monday – Saturday 10am – 3pm 01524 64695.

We want you to enjoy your visit to our theatre. If we can help in any way during the show or interval, please inform a member of the Front of House Team. They will be happy to assist.

Box Office

Box Office has step-free access from the street. It is fitted with a digital intercom to improve communication.

Stalls Coffee Bar 

Access to the foyer coffee bar is up 2 steps from street level and from Box Office .

The toilets in the foyer are down 6 steps. There is a handrail.

Stalls seating

Access to the stalls seating is up 10 steps from the foyer. There is a handrail

Wheelchair/step-free access to the stalls is at the side of the building via a ramp. If the door is closed, please knock and a member of the Front of House Team will let you in. There are up to 3 spaces available for wheelchair users, these can only be booked via the  Box Office 01524 64695.

If you are attending with any mobility equipment or are transferring from your wheelchair, please let a member of the team know so that your equipment can be stored safely during the show.

There is an audio induction hearing loop available in the stalls.

There is an accessible toilet in the stalls. This includes a pull down baby change unit.

Mezzanine

Access to the licenced bar is up 2 flights of stairs from the stalls foyer.

Circle 

Access to the circle seating including both boxes and circle coffee bar is up 3 flights of stairs from the stalls foyer

Assistance Dogs

Assistance dogs are welcome please advise at the time of booking.

Essential Carers 

An essential carer assisting a person in receipt of enhanced Personal Independence Payments (PIP) or the highest level of Disability Living Allowance (DLA) or Attendance Allowance can request a complimentary seat next to the paying disabled person they are accompanying. These are a limited in  number and allocated on a first come first served basis.